Frequently Asked Questions
Everything you need to know about our luxury timepieces and services.
Are the timepieces on New Audemars Piguet authentic?
Yes, every timepiece sold through our platform undergoes a rigorous multi-point inspection by certified master watchmakers to ensure 100% authenticity and original parts.
What is your international shipping policy?
We offer complimentary, fully insured express shipping to over 50 countries worldwide. All shipments require a signature upon delivery to ensure your purchase arrives safely.
Do the watches come with a warranty?
All new timepieces include the original manufacturer's warranty. For pre-owned models, we provide a comprehensive 24-month mechanical warranty from the date of purchase.
What is your return and exchange policy?
We offer a 14-day return window for all items in their original, unworn condition with all protective films and tags intact. Returns are subject to a security inspection before a refund is issued.
What payment methods do you accept?
We accept all major credit cards, bank wire transfers, and select cryptocurrencies. For high-value transactions, bank wire is the preferred method and may qualify for a discount.
Can I trade in my current watch for a new model?
Yes, we offer a competitive trade-in program. Simply submit your watch details through our 'Trade' portal to receive a preliminary valuation toward your next Audemars Piguet purchase.